The Syndio Company’s contact center partner enables businesses to outsource critical customer contact functions. With a suite of advanced contact handling applications, Dynamic Response allows you to automate the costly sales acquisition process, reduce call escalations, improve agent call handle time; all while providing a regime of personalized, guided service for each call.

Features include interactive (self-service) voice response (IVR), skills-based (ACD) routing, database integration (CTI), automated customer resource management (CRM), blended inbound/outbound calling, remote agent or multi-site support, web-based administration, a wide range of management reporting, monitoring and recording options, integrated media handling (voice, e-mail, chat and fax), plus more.

By outsourcing your customer contact functions with Dynamic Response, you get a full-life solution system with:

• Scalability capable of matching the growth of your business;
• No large initial investments;
• No annual maintenance or upgrade costs;
• Optimizing capabilities to maximize your sales conversion processes and customer retention rates.

If you are searching for an optimized contact center solution capable of bundling-together the sales acquisition and customer management processes, Dynamic Response is your solution.

iSoftware Labs is a global consulting, technology services and business process outsourcing (BPO) company that strives to simplify the process of becoming a high-performance organization in both for-profit and non-profit sectors. With a focus on developing collaborative avenues and open communications with our clients, we pride ourselves on creating the highest quality service that is available. This focus on the process, rather than the final product, has allowed iSoftware Labs to establish itself in the industry as a company known for its dynamic capabilities as well as its global resources. Perhaps our most noteworthy standard is our recognized devotion to client satisfaction.

Our high performance strategy builds on our expertise in developing processes to help clients maximize performance, increase efficiency and create sustainable value for their customers and investors. Using our industry knowledge and collaborating closely with our clients, we identify new opportunities and develop solutions to help them:

• Enter new areas of opportunity;
• Boost capabilities in existing opportunities;
• Improve operational efficiency and performance;
• Increase ease of administration for managed processes.

Since our incorporation, we have established our company as one known for efficiency, exceptional management, streamlined processes, disciplined growth and client satisfaction. We demonstrate our commitment to these earned standards with a daily emphasis on excellence and integrity as we deliver quality results and help our clients achieve sustainable competitive advantages in their industry by adding value to our solutions without reducing the quality received.

The Syndio Company’s broadband communications partner, SwitchSoft, is a high-performance internet service provider (ISP) that bundles VoIP (voice over internet protocol) technologies into its suite of services. By tying together redundant layer 2 connectivity and partnering with top tier data and voice carriers, SwitchSoft creates a next generation self healing network that provides carrier class connectivity, enterprise level voice applications and the scalability needed in an era of global communications. With an advanced network service platform, SwitchSoft remains capable of offering its clients maximum flexibility in connectivity options, including SIP, H.323, IAX2, and TDM platforms.

Communication solutions include hosted PBXs, VoIP PBX migration, hosted contact centers, VoIP contact center convergence, complete VoIP functionality including E911 capabilities and private-label capabilities. Most importantly, SwitchSoft’s trusted partners and proven technologies provide industry leading quality without a reduction in value received. Our primary goals are to increase each client’s connectivity capabilities, help them to reduce their operational costs and enable them to position their organization within their industry with quantifiable competitive advantages.

Join the communications revolution today with SwitchSoft – your convergence partner.

This Syndio Company partner provides customized solutions for small and medium sized businesses in a variety of industries seeking to outsource their fulfillment needs. Integrity Fulfillment is an all inclusive solution to crucial logistics and allows clients to avoid the high up-front investment costs for capital equipment traditionally involved in bringing such processes in-house. Integrated with leading customer resource management solutions, Integrity Fulfillment can easily and efficiently import databases of customer information and provides:

• Complete online reporting (order status, forecasting, transactions, receipts, package tracking updates, delivery notification);
• Access level control for user group visibility;
• Third party integration capabilities (automatically upload customer address information from call centers, websites or other points of sale);
• Customer e-mail order confirmation and tracking information;
• Customizable administrative authorization controls;
• Automated invoice and envelope printing;

Integrity Fulfillment’s complete customer resource management system (CRM) automates key processes like re-ordering, integrating tracking and delivery confirmation with customer profiles that can be accessed by customer service representative, and more.

If your organization seeks to automate the fulfillment process, cut costs, increase productivity or improve quality control, Integrity Fulfillment has a secure solution you can count on.