>Broadband Communications

Whether you seek to reduce operational costs or join the converged communications revolution, The Syndio Company’s solution provides organizations with the ability to converge voice and data networks with a quality unmatched within the industry. Our network service system is based on an advanced architecture and allows both legacy phone applications and IP telephony users to converge their voice communications on their high speed internet network to significantly reduce maintenance and infrastructure upgrade costs. Our strategic alliances with top-tier voice and data carriers assure clients a scalable, carrier-grade communications platform that is more cost-effective, more reliable and has better functionality.

The Syndio Company’s partner SwitchSoft provides advanced broadband communication solutions as a part of its internet service package. Features Include:

• VoIP PBX Migration
• Hosted VoIP PBX
• Hosted Contact Center
• VoIP Contact Center Solutions
• Wholesale Broadband Distribution
• Private Label Capabilities

Voice and data integration enables businesses to automate and coordinate the provisioning of services without relying upon the traditional network operator. Furthermore, the security inherent to dual layered network redundancy prevents any single point of failure from making your network inoperable, a feature unavailable to legacy networks. The added benefit of free long distance and low international calling makes this broadband communication solution a priority for any organization seeking to optimize its competitive advantages through reducing overhead costs.

For more information on broadband communications, visit switchsoft.com.

>Advertising

The Syndio Company’s advertising solutions allow organizations the ability to avoid the cost-prohibitive difficulties of integrating a cross market ad campaign that is effectively managed and statistically optimized. With a focus on superior ad creative and integrated analytics applications, our advertising solutions remain capable of meeting the most demanding campaign needs. Features include:

• Superior Creative
• Rich Media Management
• Storyboard Presentations
• Enhanced Interactive
• Customizable Data Reporting
• Automatic Optimization
• Behavioral Retargeting
• Cross Product ROI and Targeting
• Key Word Management
• Search Engine Optimization

With over 20 years of combined experience in successful marketing campaigns and an evolving ecosystem of affiliate networks, The Syndio Company remains committed to your advertising success.

>Creative Design

Display advertising enables highly targeted audiences to be reached in a creative manner that will generate revenue for established advertising inventories. Response Mind, a Syndio Company partner, provides print layout, short form infomercial deigns and short form radio creative and recording options. With internet advertising concepts and designs that have a proven track record of success, Response Mind is a destination for ad creative design that seeks to reach consumers across multiple media channels.

Credible design, sales creative, and strategic partnerships coupled with integrated customer communication applications, such as click-to-chat and click-to call response systems, translate into generated responses that enhance the campaign’s focus and direction with automated tracking metrics. Our innovative creative combined with the most advanced technology available enables industry leading ad campaigns to be developed and strategically implemented with a level of manageability that sets new industry standards.

>Business Process Outsourcing

Streamline your business processes by injecting your infrastructure with high-performance technology solutions from The Syndio Company’s partner unit, iSoftware Labs. Our developments will characterize your organization as one with sustainable competitive advantages with easily upgradeable components that are fully integrated across platforms to optimize each key process with greater productivity and higher levels of efficiency.

Modular solutions allow any organization to quickly take control of its costs, implement a highly scalable operations platform, organically fund internal improvements and drive more value to clients through high performance processes. Manageable, highly actionable and cost-effectiveness are our foundation in determining the relevance of any solution to the costly and inefficient IT infrastructures that remain integral to the digital era of business. Plus, as modular injections, you can easily target key areas rather than being forced into a blanket restructuring service.

Whether you seek a lower total cost of ownership, a simplified operations platform, or are building optimization from the ground up, iSoftware Labs is committed to connecting you with an appropriate and secure solution. These powerful capabilities, designed to accommodate immediate needs and future requirements, will ultimately enable you to leverage the power of efficiency in favor of your larger business plan.

>Unified Marketing Platforms

Increase brand reach, generate new leads, identify potential opportunities, optimize existing campaigns, access multiple media channels and enhance the all around success of your business with our integrated, cross platform marketing solutions.

With a focus on statically optimizing each campaign with integrated analytics applications, this powerful solution provides you with the most valuable commodities available; information and reporting. Accurately monitoring where successes are generated as well as identifying below par performances allow our clients to quickly and effectively retarget their marketing campaigns to maximize opportunity.

As an all inclusive marketing solution, our unified marketing platforms are a priority for any company seeking to dramatically improve their vital business metrics and achieve a high-performance, self evolving campaign. From affiliate networks to multiple media channels, we are committed to helping you achieve more productivity at a lower cost.

>Payment Processing

Our payment processing solutions are guaranteed to be positive and focused on one goal – your success. From traditional credit card processing services for both web-based companies and physical storefront operations, our solutions offer real-time Internet processing, virtual shopping cards, and integrated virtual terminals. Our portfolio of value-added products and services protect your company from the dangers of fraud while increasing your capabilities to control your own processing goals.

Our extensive experience in managing card-not-present issues includes the development of secure technology that is integrated with pioneering analytics applications. VISA, MASTERCARD, PCI/CISP compliant, we conduct third party chargeback monitoring and consulting as well as AVS, CVV/CVV2 delivery confirmation and digital recording.

• Comprehensive Evaluation
• Bid/Specification and Cost Negotiation
• Foreign Processor Relationships
• CCAS (Credit Card Analysis System)
• Security/Fraud/Compliance Monitoring
• Remediation of Violations and Warnings
• Crisis and Termination Management
• Compliance
• Alternative Payments
• Strategic Planning

These functional and secure applications are integrated with automated, easy to read statement printing to provide a one stop payment processing solution.

>Contact Center Solutions

If you are looking to enhance your sales operation with advanced features and proven sales scripts, or are developing a broad reaching marketing or political campaign, our hosted contact center solutions guarantee you improved performance at a better price.

As a hosted solution, our call handling and network routing applications can easily supplement your existing systems with new capabilities, saving you both time and money by avoiding the need to implement new equipment. If you need to distribute calls or contacts to multiple sites, our modular technology allows you to unify a dispersed work group without further specialized equipment at each location. The most important benefit of detailed reporting allows you to accurately evaluate where your successes are coming from and what areas of your marketing campaign need optimization.

Features Include:

• Customizable reporting options
• Robust agent routing options
• Blended inbound & outbound calling capabilities
• Domestic & international toll free numbers
• Nationwide local phone numbers
• Unified e-mail, chat, and trouble ticket queuing
• Click-to-call internet applications
• Advanced IVR (interactive voice response) solutions
• Speech to text abilities
• ACD and Predictive Dialing
• Monitoring and recording capabilities for the manager

With the costly service resolution process automated, proven sales scripting at work and escalations reduced, your organization will experience improved agent call handle time and the ability to offer a regime of personalized, guided service for each call. These features, combined with the latest VoIP capabilities, produce the ability to manage mass calling centers with unprecedented efficiency.

For more information, visit dynamicresponse.com.

>Customer Fulfillment

Develop a customized solution to all your customer fulfillment needs with The Syndio Company’s automated and high-performance fulfillment solutions. As a full service solution, our fulfillment capabilities extend beyond the static boundaries of printing and basic shipping into the realms of best customer and quality management practices.

Features include:

• Large volume color printing
• Catalog fulfillment processes
• Invoice and envelope printing
• Complete mailing list maintenance
• Direct Mailing services
• Automated tracking applications
• Delivery confirmation
• Returned item processing
• Automated alerts to delivery oddities
• Improved risk management for payment processing

With these services and the unique capability to have data seamlessly processed through an advanced Customer Resource Management (CRM) program, your organization will reduce overhead costs, increase productivity, improve capabilities to effectively dispute chargebacks and have better informed customer service representatives, who are capable of viewing order statuses in real-time. Let our strategic relationships drive value to you and your clients with a streamlined, scalable solution to the costly service resolution processes.